At www.solezf.com, we prioritize your privacy as much as you value stylish and comfortable footwear. Trust is the foundation of our relationship with customers, and we are committed to transparently handling your personal data. This policy outlines how we collect, use, and protect your information to ensure a seamless shopping experience while safeguarding your rights.
When you interact with our website, certain data is automatically recorded, such as your IP address, device type, browser version, and pages visited. This helps us optimize site performance and troubleshoot technical issues. Additionally, when you create an account, place an order, or subscribe to updates, we collect details like your name, email address, shipping information, and payment details—all necessary to fulfill your requests efficiently.
Your information enables us to process orders, provide customer support, and personalize recommendations—whether you're browsing ultra-light sneakers or elegant stiletto heels. We analyze trends to improve our product range (like breathable loafers or water-resistant slip-ons) and may occasionally send tailored promotions via email, always with an option to unsubscribe. Account details are used solely for authentication and order management.
Cookies enhance your experience by remembering preferences (e.g., cart items or language settings) and analyzing site traffic. Functional cookies ensure smooth checkout processes, while analytical tools help us understand how customers explore our collection—from foldable ballet flats to lace-up running shoes. You can adjust cookie settings via your browser, though disabling them may limit certain features.
We employ industry-standard encryption (SSL/TLS) for all transactions and store data on secure servers with restricted access. Regular audits and staff training minimize risks of unauthorized breaches. While no system is 100% immune to threats, we continuously update protocols to protect sensitive information like payment credentials and account passwords.
Trusted partners assist in operations: payment processors handle transactions securely, logistics providers manage deliveries, and marketing platforms (e.g., Google Analytics) track aggregated user behavior. These entities are contractually bound to use data only for specified purposes and comply with privacy laws. We never sell personal details to unrelated third parties.
You may request access to, correction of, or deletion of your data at any time. To exercise these rights or report concerns, contact us at [email protected]. We respond to inquiries within 14 business days and will clarify any aspect of this policy upon request.
